After Sales Service

Ryan Stoves Ltd Service Policy

Buying a stove is an experience and we want to make sure you are happy with your appliance. Should something go wrong, contact our after sales service team and we will arrange for one of our service team to visit your home.

Warranty
Ryan Stoves Ltd try to insure that your appliance is perfect at all times however in the event of an issue please see Warranty details.

Customer Care
Ryan Stoves Ltd offers an excellent After Sales Service to all our Customers ensuring effective management of queries and issues as they arise.

Service Standards are as follows:

Service Coverage

A Highly skilled Ryan Stoves Service person will aim to visit as soon as possible of logging a call.

Logging a Service Request
For all After Sales Service queries including appliance failures please contact the Service Department Team to have your query answered and/or a Ryan Stoves Service call arranged. All service requests must be made directly to Ryan Stoves by phone, email, fax or our web site quoting contact details and the appliance make, model and serial number.

Log a Service Call Online
Customers can log log a Service Call online.

Service & Parts Request

 

Fixed Appointment Times
For Ryan Stoves Service personnel visits all Customer requests are logged and Customers are contacted a day in advance of the visit so as to agree the appointment time with in a four hour window.

Failed Appointments
In the event that a Customer is unable to keep an appointment please inform our Ryan Stoves Service Department as soon as possible at the number below to re-schedule a suitable time.

In the event that a Ryan Stoves Service person is unable to fulfil the scheduled appointment the Customer will be contacted directly to re-schedule another appointment.

Charges
All Service calls outside of warranty will be charged at a minimum €60 depending on location and  includes the first hour labour. Parts will be charged as an extra cost.

Please Contact Us

To all our Customers

Covid Notice: Our Nenagh shop is open by appointment please call 067 42709 or email sales@ryanstoves. Our shop in the Parkway Shopping Center is now open from 09:30 - 05:30 Monday to Saturday. If you are interested in getting a quote for a stove, we have set up an online Inquiry Form (below) where you can send us a picture of your fireplace and your house from the outside there-by reducing the amount of social contact.